Here’s the continued content extracted from the provided images:
Unit 1 Mini-Test
A. Listening: Photographs
- (A) We can see the woman holding a basket. There is nothing to indicate a particular meal so B is incorrect.
(B) The man is holding a bottle, not a box, so C is incorrect. We can see the man is not wearing a suit, so D is incorrect.
(C) We see the man facing the computer screen so B is incorrect. We can see an image on the screen, which suggests that the computer is working, although we cannot tell for sure. The man does not appear to be taking a break, so C is incorrect. There are no boxes or packing materials so D is not possible.
(D) There is no way of knowing whether the flight is on time or not, so A is incorrect. B is incorrect because we can see that the flight attendant is not holding any bags. The flight attendant is holding up a seatbelt which is done as part of the pre-departure safety demonstration on an airplane, making C the best choice. There is nothing in the picture to suggest the time of day, so D is incorrect.
B. Listening: Question-Response
- (C) The question asks where someone heard about a job opening. This means we need a source of information in the correct answer. Choice A uses “hear” as a same word distractor and it is incorrect. B has no relation to the question. C tells us the place where Joe found about the job. The classified ads.
(B) This wh- question asks what someone who performs an action. Question A contains a person’s name, the rest of the sentence is not related to the question. C gives an opinion and does not answer question. Only choice B answers this question.
(C) This yes/no question requires an opinion. Only C gives an opinion. “It’s not his best work” means that the speaker thinks that the work is not very good.
(B) This wh- question requires a correct answer. A answers the
C. Listening: Conversations
- (C) The question asks where someone heard about a job opening. This means we need a source of information in the correct answer. Choice A uses “hear” as a same word distractor and it is incorrect. B has no relation to the question. C tells us the place where Joe found about the job. The classified ads.
(B) This wh- question asks what someone who performs an action. Question A contains a person’s name, the rest of the sentence is not related to the question. C gives an opinion and does not answer question. Only choice B answers this question.
(C) This yes/no question requires an opinion. Only C gives an opinion. “It’s not his best work” means that the speaker thinks that the work is not very good.
(B) This wh- question requires a correct answer. A answers the
D. Listening: Talks
- (C) The question asks where someone heard about a job opening. This means we need a source of information in the correct answer. Choice A uses “hear” as a same word distractor and it is incorrect. B has no relation to the question. C tells us the place where Joe found about the job. The classified ads.
(B) This wh- question asks what someone who performs an action. Question A contains a person’s name, the rest of the sentence is not related to the question. C gives an opinion and does not answer question. Only choice B answers this question.
(C) This yes/no question requires an opinion. Only C gives an opinion. “It’s not his best work” means that the speaker thinks that the work is not very good.
(B) This wh- question requires a correct answer. A answers the
E. Reading: Incomplete Sentences
- (C) Someone usually has to approve a proposal. Reject makes no sense because she would be unable to start work in that case. Although we might rehense a presentation, a worker would not ask his or her boss to rehearse a proposal. Engage does not fit in this collocation.
(B) The missing word should be a noun. Prime time is a time of day, not an area of work, a banner is an object, and we can work as a chauffeur, but not in. Merchandising is the noun which means the selling of products related to a popular movie, book, singer, etc. and is the correct choice.
(D) The adjective needed for the blank should be a superlative to match “she could” D the correct choice.
(A) People laugh at things which are funny. Humorous means funny.
(C) This sentence needs a superlative adjective. Because of the possessive pronouns our, it does not need the definite article “the”. (A)The number of copies of a magazine or other publication sold in a month is the circulation.
F. Reading: Text Completion
- (B) The sentence after the blank contains the word also which means it is providing additional information. The words Nonprofits such as charities show a contrast with the earlier sentences about companies making money. Therefore, D, which contains the adverb however, which is used to show something contrasts with what has just been said, is the correct choice.
(B) After one of the need the and a modifier to transform common into a superlative adjective.
(A) Posters are displayed on billboards, making this the only correct choice.
(D) Commercials are a form of advertising shown on TV.
G. Reading: Reading Comprehension
- (B) In the advertisement, it says Luna Designs offers “The latest in print technology.” If something is the latest, it means that it is modern.
(B) The statement that is generic is the same as others of the same type, therefore ordinary.
(A) In her email she says “I saw your advertisement in the Village Weekly News.” This The kind of name that a local publication would have.
(C) “In full color with an original art design on the front. I think I will need about 100 of them.” The only thing that she does not mention is the type of paper she would like.
Unit 2 Mini-Test
A. Listening: Photographs
- (C) The man is holding a box, not drawing. He does not appear to be listening to anything. The man is pointing at the box, not being pointed at by the box. We can see that he is sitting with a microphone in front of him.
(A) We can see a broken phone and some hands working on it with tools. No one is using the phone to make a call. C is incorrect because it uses the wrong preposition. The phone is not on the table because it is being held.
(B) The woman is sitting at a desk. There are pens on the desk, but she is not looking at them. She is not making a motion to tidy her desk, and there is no coffee or cup on the desk.
B. Listening: Question-Response
- (B) A is the best choice because the question is not a yes-no question. B is the best choice because it offers an opinion, which is what the question asks for. C is incorrect because it answers a question about a time, not an opinion.
C. Listening: Conversations
- (C) The man states that he needs to call the company because they have a defective TV. This is something a customer would complain about.
(B) “No wonder” is an idiom used to express the idea that given a set of facts, the outcome is not surprising. Seeing the wait times on the company’s website, the woman is not surprised that the man had to wait for a long time.
(D) The man says he called yesterday and the day before that at 3 p.m. The woman tells him, “This says those are their busiest days and times.” If we look at the chart, we can see that Saturdays and Sundays have the longest wait times at 3 p.m.
D. Listening: Talks
- (B) The topic of the talk is how to deal with customers, therefore a conflict resolution would not be attending. A conflict resolution expert might be giving the talk, but would not be likely to be in the audience. A is the best choice because the speaker is teaching about managing upset customers. A customer service representative is likely to need to resolve problems for angry customers.
(D) The “final straw” is used to indicate that something has reached a limit. The woman says, “Then, we’ll never see that customer again. And we don’t want that, do we?” She means that faced with bad service, a customer might decide that he or she is not willing to accept any more problems. A, B, and C do not make sense in context of the sentences that follow.
(B) The speaker has just mentioned apologizing and (identify the problem) has already been covered. According to the graphic, B, asking for a desired resolution, is the next step. E is Reading. The next step.
E. Reading: Incomplete Sentences
- (C) is the best choice because this sentence needs a passive-voice verb. “Both
sides” are the agents of the verb agree on. A, B, and D are incorrect because a compromise cannot take the active from of agree.
(D) is the best choice because “point of view” is another way of saying “perspective.” Therefore, a transition that indicates a paraphrase is required. A, B, and C do not make sense in context.
(B) A, C, and D do not make sense in context. B is the best choice because it introduces a condition: if it’s cold, they could go to a movie.
(A) The sentence is telling something to hurry up and make a decision. If we hesitate to make a decision, we are indecisive. Because an indecisive person has trouble choosing, B, C, and D do not make sense in context.
F. Reading: Text Completion
- (B) The text is an application for a job. B is the best choice because classified ads section a newspaper.
(A) is the best choice because it uses the passive voice “by” and the agent “many managers” so passive voice is required. B, C, and D all use active voice, so are incorrect.
(A) is the best choice because the transition “even when” indicates a surprising or contrasting condition, which is appropriate for being under stress and being cheerful. B, C, and D do not make sense in context.
(A) The writer is applying for a job, and only A and C are connected to getting a job. We already know that the writer is hoping to work as a customer service clerk, so only A is relevant.
G. Reading: Reading Comprehension
- (B) According to the employee of the
month chart, Emily has worked in the Bakery and Deli departments.
(B) is the best choice because it is stated in the passage that he “stayed late” to help put up banners all over the store. This already won the award twice. The following paragraphs say that she thinks she’s going to consider George or Ilana. The most logical conclusion is D. Therefore, to encourage others, I think we should choose someone else than them.
(D) Anush mentions that Emily has already won the award twice. The following paragraphs say that she thinks she’s going to consider George or Ilana. The most logical conclusion is D. Therefore, to encourage others, I think we should choose someone else than them.
(4) Provided that is a conditional conjunction with the meaning of if.
Unit 3 Mini-Test
A. Listening: Photographs
- (B) We see a man in work clothes looking at barrels. He is reading a label on one of the barrels. The barrels all appear to be new and in good condition. He is not emptying the barrels and they are not being lifted onto a ship.
(A) We see two men lifting a box. One of the men is inside the truck and the other is at the back doors of the truck. We can see that he is sitting with a microphone in front of him.
(B) He is carrying a courier’s bag. He is not looking at a number, he is not receiving anything, and he is not getting off a bicycle, therefore B is the only choice.
B. Listening: Question-Response
- (A) The speaker asks what happened to a parcel which was sent the previous day. B has already been sent. C sayss “We sent it after all,” which would suggest that the first speaker did not know that it had been sent, which is not true. Therefore A is the correct choice.
C. Listening: Conversations
- (C) The man states that he needs to call the company because they have a defective TV. This is something a customer would complain about.
(B) “No wonder” is an idiom used to express the idea that given a set of facts, the outcome is not surprising. Seeing the wait times on the company’s website, the woman is not surprised that the man had to wait for a long time.
(D) The man says he called yesterday and the day before that at 3 p.m. The woman tells him, “This says those are their busiest days and times.” If we look at the chart, we can see that Saturdays and Sundays have the longest wait times at 3 p.m.
D. Listening: Talks
- (B) The topic of the talk is how to deal with customers, therefore a conflict resolution would not be attending. A conflict resolution expert might be giving the talk, but would not be likely to be in the audience. A is the best choice because the speaker is teaching about managing upset customers. A customer service representative is likely to need to resolve problems for angry customers.
(D) The “final straw” is used to indicate that something has reached a limit. The woman says, “Then, we’ll never see that customer again. And we don’t want that, do we?” She means that faced with bad service, a customer might decide that he or she is not willing to accept any more problems. A, B, and C do not make sense in context of the sentences that follow.
(B) The speaker has just mentioned apologizing and (identify the problem) has already been covered. According to the graphic, B, asking for a desired resolution, is the next step. E is Reading. The next step.
E. Reading: Incomplete Sentences
- (C) is the best choice because this sentence needs a passive-voice verb. “Both
sides” are the agents of the verb agree on. A, B, and D are incorrect because a compromise cannot take the active from of agree.
(D) is the best choice because “point of view” is another way of saying “perspective.” Therefore, a transition that indicates a paraphrase is required. A, B, and C do not make sense in context.
(B) A, C, and D do not make sense in context. B is the best choice because it introduces a condition: if it’s cold, they could go to a movie.
(A) The sentence is telling something to hurry up and make a decision. If we hesitate to make a decision, we are indecisive. Because an indecisive person has trouble choosing, B, C, and D do not make sense in context.
F. Reading: Text Completion
- (B) The text is an application for a job. B is the best choice because classified ads section a newspaper.
(A) is the best choice because it uses the passive voice “by” and the agent “many managers” so passive voice is required. B, C, and D all use active voice, so are incorrect.
(A) is the best choice because the transition “even when” indicates a surprising or contrasting condition, which is appropriate for being under stress and being cheerful. B, C, and D do not make sense in context.
(A) The writer is applying for a job, and only A and C are connected to getting a job. We already know that the writer is hoping to work as a customer service clerk, so only A is relevant.
G. Reading: Reading Comprehension
- (B) In the advertisement, it says Luna Designs offers “The latest in print technology.” If something is the latest, it means that it is modern.
(B) The statement that is generic is the same as others of the same type, therefore ordinary.
(A) In her email she says “I saw your advertisement in the Village Weekly News.” This The kind of name that a local publication would have.
(C) “In full color with an original art design on the front. I think I will need about 100 of them.” The only thing that she does not mention is the type of paper she would like.
Unit 2 Mini-Test
A. Listening: Photographs
- (C) The man is holding a box, not drawing. He does not appear to be listening to anything. The man is pointing at the box, not being pointed at by the box. We can see that he is sitting with a microphone in front of him.
(A) We can see a broken phone and some hands working on it with tools. No one is using the phone to make a call. C is incorrect because it uses the wrong preposition. The phone is not on the table because it is being held.
(B) The woman is sitting at a desk. There are pens on the desk, but she is not looking at them. She is not making a motion to tidy her desk, and there is no coffee or cup on the desk.
B. Listening: Question-Response
- (B) A is the best choice because the question is not a yes-no question. B is the best choice because it offers an opinion, which is what the question asks for. C is incorrect because it answers a question about a time, not an opinion.
C. Listening: Conversations
- (C) The man states that he needs to call the company because they have a defective TV. This is something a customer would complain about.
(B) “No wonder” is an idiom used to express the idea that given a set of facts, the outcome is not surprising. Seeing the wait times on the company’s website, the woman is not surprised that the man had to wait for a long time.
(D) The man says he called yesterday and the day before that at 3 p.m. The woman tells him, “This says those are their busiest days and times.” If we look at the chart, we can see that Saturdays and Sundays have the longest wait times at 3 p.m.
D. Listening: Talks
- (B) The topic of the talk is how to deal with customers, therefore a conflict resolution would not be attending. A conflict resolution expert might be giving the talk, but would not be likely to be in the audience. A is the best choice because the speaker is teaching about managing upset customers. A customer service representative is likely to need to resolve problems for angry customers.
(D) The “final straw” is used to indicate that something has reached a limit. The woman says, “Then, we’ll never see that customer again. And we don’t want that, do we?” She means that faced with bad service, a customer might decide that he or she is not willing to accept any more problems. A, B, and C do not make sense in context of the sentences that follow.
(B) The speaker has just mentioned apologizing and (identify the problem) has already been covered. According to the graphic, B, asking for a desired resolution, is the next step. E is Reading. The next step.
E. Reading: Incomplete Sentences
- (C) is the best choice because this sentence needs a passive-voice verb. “Both
sides” are the agents of the verb agree on. A, B, and D are incorrect because a compromise cannot take the active from of agree.
(D) is the best choice because “point of view” is another way of saying “perspective.” Therefore, a transition that indicates a paraphrase is required. A, B, and C do not make sense in context.
(B) A, C, and D do not make sense in context. B is the best choice because it introduces a condition: if it’s cold, they could go to a movie.
(A) The sentence is telling something to hurry up and make a decision. If we hesitate to make a decision, we are indecisive. Because an indecisive person has trouble choosing, B, C, and D do not make sense in context.
F. Reading: Text Completion
- (B) The text is an application for a job. B is the best choice because classified ads section a newspaper.
(A) is the best choice because it uses the passive voice “by” and the agent “many managers” so passive voice is required. B, C, and D all use active voice, so are incorrect.
(A) is the best choice because the transition “even when” indicates a surprising or contrasting condition, which is appropriate for being under stress and being cheerful. B, C, and D do not make sense in context.
(A) The writer is applying for a job, and only A and C are connected to getting a job. We already know that the writer is hoping to work as a customer service clerk, so only A is relevant.
G. Reading: Reading Comprehension
- (B) In the advertisement, it says Luna Designs offers “The latest in print technology.” If something is the latest, it means that it is modern.
(B) The statement that is generic is the same as others of the same type, therefore ordinary.
(A) In her email she says “I saw your advertisement in the Village Weekly News.” This The kind of name that a local publication would have.
(C) “In full color with an original art design on the front. I think I will need about 100 of them.” The only thing that she does not mention is the type of paper she would like.
Unit 3 Mini-Test
A. Listening: Photographs
- (B) We see a man in work clothes looking at barrels. He is reading a label on one of the barrels. The barrels all appear to be new and in good condition. He is not emptying the barrels and they are not being lifted onto a ship.
(A) We see two men lifting a box. One of the men is inside the truck and the other is at the back doors of the truck. We can see that he is sitting with a microphone in front of him.
(B) He is carrying a courier’s bag. He is not looking at a number, he is not receiving anything, and he is not getting off a bicycle, therefore B is the only choice.
B. Listening: Question-Response
- (A) The speaker asks what happened to a parcel which was sent the previous day. B has already been sent. C sayss “We sent it after all,” which would suggest that the first speaker did not know that it had been sent, which is not true. Therefore A is the correct choice.
C. Listening: Conversations
- (C) The man states that he needs to call the company because they have a defective TV. This is something a customer would complain about.
(B) “No wonder” is an idiom used to express the idea that given a set of facts, the outcome is not surprising. Seeing the wait times on the company’s website, the woman is not surprised that the man had to wait for a long time.
(D) The man says he called yesterday and the day before that at 3 p.m. The woman tells him, “This says those are their busiest days and times.” If we look at the chart, we can see that Saturdays and Sundays have the longest wait times at 3 p.m.
D. Listening: Talks
- (B) The topic of the talk is how to deal with customers, therefore a conflict resolution would not be attending. A conflict resolution expert might be giving the talk, but would not be likely to be in the audience. A is the best choice because the speaker is teaching about managing upset customers. A customer service representative is likely to need to resolve problems for angry customers.
(D) The “final straw” is used to indicate that something has reached a limit. The woman says, “Then, we’ll never see that customer again. And we don’t want that, do we?” She means that faced with bad service, a customer might decide that he or she is not willing to accept any more problems. A, B, and C do not make sense in context of the sentences that follow.
(B) The speaker has just mentioned apologizing and (identify the problem) has already been covered. According to the graphic, B, asking for a desired resolution, is the next step. E is Reading. The next step.
E. Reading: Incomplete Sentences
- (C) is the best choice because this sentence needs a passive-voice verb. “Both
sides” are the agents of the verb agree on. A, B, and D are incorrect because a compromise cannot take the active from of agree.
(D) is the best choice because “point of view” is another way of saying “perspective.” Therefore, a transition that indicates a paraphrase is required. A, B, and C do not make sense in context.
(B) A, C, and D do not make sense in context. B is the best choice because it introduces a condition: if it’s cold, they could go to a movie.
(A) The sentence is telling something to hurry up and make a decision. If we hesitate to make a decision, we are indecisive. Because an indecisive person has trouble choosing, B, C, and D do not make sense in context.
F. Reading: Text Completion
- (B) The text is an application for a job. B is the best choice because classified ads section a newspaper.
(A) is the best choice because it uses the passive voice “by” and the agent “many managers” so passive voice is required. B, C, and D all use active voice, so are incorrect.
(A) is the best choice because the transition “even when” indicates a surprising or contrasting condition, which is appropriate for being under stress and being cheerful. B, C, and D do not make sense in context.
(A) The writer is applying for a job, and only A and C are connected to getting a job. We already know that the writer is hoping to work as a customer service clerk, so only A is relevant.
G. Reading: Reading Comprehension
- (B) In the advertisement, it says Luna Designs offers “The latest in print technology.” If something is the latest, it means that it is modern.
(B) The statement that is generic is the same as others of the same type, therefore ordinary.
(A) In her email she says “I saw your advertisement in the Village Weekly News.” This The kind of name that a local publication would have.
(C) “In full color with an original art design on the front. I think I will need about 100 of them.” The only thing that she does not mention is the type of paper she would like.
