Contents
Introduction ………………………………………………………………………………………….. 6
Overview of the TOEIC ………………………………………………………………………….. 7
| Unit | Vocabulary Focus | Grammar Focus | Page |
| 1 | Word forms | Noun, verb, adjective, and adverb forms | 8 |
| Business documents | Present tenses | 16 | |
| 2 | Air travel | Present simple, present continuous, imperatives, state verbs | 24 |
| 3 | Shopping | Past tenses | 32 |
| 4 | Business trips | Past simple, past continuous, used to and be used to | 40 |
| 5 | Present perfect simple and continuous, for and since | ||
| Future | |||
| Present continuous; present simple; going to; will |
Practice Test 1 Listening, Reading
| 6 | Customer Service | Questions | 48 |
| | | Question forms; yes / no questions and short answers; wh- questions; tag questions | 54 |
| 7 | Property | Embedded questions | 62 |
| | | Wh- questions; yes / no questions; questions with an infinitive | |
| | | Reported speech | 69 |
| 8 | Banking | Reporting statements and questions; reporting verbs | |
| | | Adjectives and Adverbs | 78 |
| 9 | Commuting | Describing meanings; adding information about manner, place, time, frequency, and intensity | |
| | | Comparing | 86 |
| 10 | Advertising | Comparative and superlative adjectives and adverbs; expressions of equality / inequality (as , as , not as , as, etc.); other ways of comparing | |
Practice Test 2 Listening, Writing
| 11 | Company structure | Modals 1 | 94 |
| | | Ability and possibility | 100 |
| 12 | Employment Contracts | Modals 2 | 108 |
| | | Obligation and necessity; orders and advice | |
| 13 | Dining out | Modals 3 | 116 |
| | | Permission; requests; offers; suggestions | |
| 14 | Safety at work | Prepositions 1 | 123 |
| | | Prepositions of time; prepositions of place; prepositions of movement | |
| 15 | Meetings | Prepositions 2 | 132 |
| | | Verb + preposition; noun + preposition; adjective + preposition | |
Practice Test 3 Listening, Reading, Speaking
| 16 | Import / export | Referring to nouns | 139 |
| | | Demonstratives; one / ones; some / any; quantifiers; each / every; either / neither | 146 |
| 17 | Using the phone | Pronouns | 154 |
| | | Personal and possessive, reflexives, impersonal pronouns; it / there | |
| 18 | Office supplies | Nouns | 162 |
| | | Countable and uncountable nouns; articles | |
| 19 | Presentations | Linking words 1 | 168 |
| | | And, but, or; so, such, as, such as; too and enough; still, yet, already | |
| 20 | Investments | Passives | 176 |
| | | Passive voice; having something done | |
Practice Test 4 Listening, Reading, Speaking, Writing
| 21 | Innovations | Relative clauses | 184 |
| | | Relative clauses; relative pronouns; relative pronouns with prepositions | 191 |
| 22 | Insurance | Conditional sentences | 199 |
| | | Zero, first, and second conditionals | |
| 23 | Trade shows | Linking words 2 | 207 |
| | | Giving reasons; giving results; making contrasts; adding information; showing sequences; showing attitude | |
| 24 | Marketing | Verb + verb patterns | 214 |
| | | Verb + to infinitive; verb + -ing; infinitive without to | |
| 25 | Employee perks and benefits | More verb patterns and phrasal verbs | 222 |
| | | Adjectives + to infinitive or -ing; nouns + preposition and -ing; phrasal verbs | |
Practice Test 5 Reading, Writing …………………………………………………………………. 230
Answer key ………………………………………………………………………………………….. 236
Recording scripts …………………………………………………………………………………….. 256
Appendix 1: Common phrasal verbs ………………………………………………………… 271
Appendix 2: Common irregular verbs ………………………………………………………… 272
Introduction
Who is this book for?
This book is for students preparing for the Test of English for International Communication™ (TOEIC®) and covers vocabulary and grammar useful for the business environment. It can be used as part of a TOEIC preparation course in the classroom or for extra practice or review at home. Students who are not preparing for the TOEIC tests but want to review grammar and extend their vocabulary will also find this book useful.
How are the units organized?
The book consists of 25 units and 5 practice tests. There is a practice test section after every 5 units. Each unit presents and practices both the grammar and vocabulary within the context of a work-related topic. The units are divided into 4 parts:
- A Context listening
This section introduces the vocabulary
Dưới đây là toàn bộ nội dung được trích xuất từ các hình ảnh bạn đã cung cấp:
3 Air travel
D Vocabulary
Key Vocabulary
Read this paragraph about airplane travel and check your understanding of the words in bold.
When you arrive at the airport terminal, take your baggage / luggage, ticket, and identification to the check-in desk. Passengers who only have a carry-on bag can also check in online or on computers at the airport. Then proceed through security to the boarding gate. Check the information boards to see if your flight is delayed or how long of a layover you may have. As you board your plane, a member of the cabin crew will check your boarding pass and direct you to the correct aisle and seat. When you arrive at your destination, pick up your baggage from the carousel. If your flight was international, you will go through customs and passport control. If you have crossed several time zones, you may suffer from jetlag when you arrive.
1 Underline the correct word.
1 Even though I had nothing to declare, I was stopped and questioned at boarding / customs.
2 Sorry I’m late. The flight was jetlagged / delayed because of bad weather.
3 Erika flew across several time zones / layovers so she woke up at 4:00 A.M.
4 With these new e-tickets, lost luggage / check-in is much easier than it used to be.
5 Excuse me. Could you tell me which carousel / boarding gate the baggage from the Dubai flight will be on?
6 When I fly, I always choose the aisle / carry-on seat because it’s easier to get up and walk around the plane.
7 The security / cabin crew helped me when I needed medical attention during my flight.
8 I’ve been waiting for half an hour for my passport / baggage to arrive. I hope they haven’t lost it.
2 a Match the words with the definitions.
1 delays b
2 flights ___
3 passengers ___
4 security ___
5 terminal ___
a People who travel in a vehicle without controlling or driving the vehicle.
b When you have to wait longer than expected for something to happen.
c The things that are done to keep someone or something safe.
d The building people go through before getting on or after getting off an airplane.
e Journeys in an airplane that carries passengers from one place to another.
b Use the words to fill in the blanks in the article on the next page.
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New Employee at Airport Solves Bird Problem
When you think of a security risk at an airport, you don’t usually think of animals! But an airport in Florida has had serious problems with birds. A lot of different bird species live near the _____________________ building and often fly over the airport. It’s very dangerous for the _____________________ and can cause _____________________ and accidents. The airport was looking for a way to scare the birds away when they heard about the use of dogs at military airports. They bought a dog who has been very successful in scaring the birds, but not harming them. And of course he is also very popular — _____________________ on the planes always look out for him!
3 Choose the word from the box that can fill all the blanks.
boarding | flight | luggage | security | terminal
1 security guard, security check
2 lost ________ counter, ________ carousel, carry-on ________
3 ________ pass, ________ gate, ________ card
4 ________ number, ________ attendant, delayed ________
5 ________ building, airport ________, international ________
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4 Shopping
C Grammar exercises
1 Fill in the blanks with the present perfect or present perfect continuous.
1 Carlo Merendino left five minutes ago. A sales representative calls wishing to speak to him. Ben says, “I’m afraid he hasjust left (leave).”
2 Carlo returns. Ben says, “A sales representative, Mr. Lee, ________ just ________. (call).”
3 Carlo asks Ben if Mr. Lee left a message. Ben says, “Mr. Lee ________ (receive) your order.”
4 Carlo asks if Mr. Lee said anything else. Ben says, “Yes, he and his wife ________ (invite) you out for lunch tomorrow.”
5 Carlo asks, “Are they in town?” Ben says, “Not yet, but they ________ (reserve) seats on an evening flight.”
6 Carlo says, “It is a long flight from Hong Kong. They’ll have jetlag.” Ben says, “No, they ________ (attend) the American Gem Exposition in New York City this week.”
7 Carlo says, “Really? I didn’t know that Mr. Lee also dealt in jewelry.” Ben says, “The company he works for ________ (expand) the business to include jewelry since January.”
2 Write sentences about Martha’s day using the present perfect or the present perfect continuous. Use your own ideas or the words in parentheses to help you.
1 Martha is folding up her umbrella. (rain)
It has been raining. / It has just stopped raining.
2 Martha is throwing away empty boxes. (clean)
3 Martha is putting new stock on the shelves. (replace)
4 Martha is putting away her cell phone. (talk)
5 There are lots of people in Martha’s dress shop. (sale)
6 Martha looks happy. (sell)
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TOP STORIES: FASHION
Actor Robert Lee won last year’s “Best Dressed Male” at the Screen Fashion awards. With this year’s competition coming up, I am fortunate to have him take me along to his favorite clothing store to show me how he dresses so well. Robert 1 has come / has been coming here to buy clothes since he was 15. “They know me really well here,” he tells me. “Silvio, the owner, 2 has become / has been becoming a good friend of mine.” Robert 3 has relied / has been relying on Silvio to make him look fashionable since he became famous.
“This is where I come when I want to see the latest fashions,” Lee tells me. “I 4 have just placed / I just been placing an order for a new suit. I expect they 5 have finished / have been finishing it by now.” Then Silvio comes out from a back room.
He 6 has brought / has been bringing with him the latest catalog for Robert to look at. Silvio tells me that Lee 7 has always been / has always been being a very loyal customer.
We recognize another customer who 8 has waited / has been waiting. She 9 has sat / has been sitting in a comfortable chair reading a magazine. It is Maria Garfield, the well-known TV announcer. She smiles at Robert, who waves back. Robert tells me that they 10 have been / have been being friends for many years. She tells us that Silvio 11 has worked / has been working on a dress for her to wear at the next Screen Fashion awards which she will be presenting.
4 Write for or since in the spaces below.
1 Ernie has been looking for the missing receipts since Tuesday.
2 Rachel has been ordering perfumes from the same supplier ________________ 10 years.
3 The Browns have been selling antiques ________________ 1951.
4 Mona has been working at the check-out counter in a department store ________________ three months.
5 Business has been bad ________________ that new shopping mall opened.
TOEIC® TIP
In Part 7 you will encounter many different types of reading materials, such as advertisements, brochures, business reports, etc. We have focused on many of these reading texts in this book. To become familiar with as many different kinds of material from the working world as possible, you should read English language newspapers, websites, flyers, etc.
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4 Shopping
D Vocabulary
Key Vocabulary
Read this paragraph about shopping. Check your understanding of the words in bold.
When a customer wants to buy something, they have to choose the type of (retail) store they want to go to. Some stores are outlets of large chains and some are small private businesses. When a customer enters a store they see the display of the stock/ merchandise that is for sale. All the merchandise has a price tag or a label with a bar code. If customers don’t find what they are looking for, they can place an order. The sales clerk at the counter uses the bar code to enter the price of the product into the cash register. The customer pays for the purchases with cash or a credit card and any store coupons or special gift certificates. It is important for customers to keep their receipts in case there is a problem with the merchandise. If there is, the customer returns the purchase to the store with the receipt within a certain time period for a refund.
Vocabulary note
Some words have the same noun and verb form and are pronounced the same.
Order (noun/verb); answer (noun/verb); purchase (noun/verb)
Some words have the same noun and verb form but have a different pronunciation.
Record (noun), record (verb); increase (noun), increase (verb); refund (noun), refund (verb)
1 Read these email extracts and then complete the definitions with the correct word in italics.
I’ve just come back from the mall. I went with my brothers and sisters to try to buy birthday presents for Mom. Jessica had some coupons from the newspaper to get 10 cents off Mom’s favorite brand of soap, so that’s what she got. Matthew and Sarah decided to buy a gift certificate for Mom so she could choose her own birthday present. I didn’t get anything — I still haven’t decided what to buy. Have you got any ideas?
Jeff is so ambitious. He used to be a sales clerk in a supermarket, and then he bought a small hardware store. He’s determined to turn his small business into an international chain with outlets throughout the world. A new shopping mall with a lot of retail stores has just opened near his house, but he’s not worried about the competition. And people do seem to be making a lot of purchases — his cash register was full last time I was there!
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1 An outlet is a shop that sells one type of product or the products of one company.
2 ___________________ are things you buy.
3 ___________________ is a machine that is used in stores for keeping money in, and for recording everything that is sold.
4 ___________________ is a piece of paper that can be used instead of money to pay for goods or services.
5 ___________________ is a number of similar shops, restaurants, etc., owned by the same company.
6 ___________________ is a piece of printed paper that you can use to buy something at a cheaper price or to get something free.
7 ___________________ is a building or a place in a building where you can buy things.
8 ___________________ is a person who works in a store helping customers.
2 Use the words in the box to complete the sentences. Use each word twice, once as a verb and once as a noun. Put the word into the correct form.
display | order | purchase | stock | store
1 Stores display samples of their stock in their windows in order to attract customers.
2 This is Yun Son here. I’m calling to see if you have any of those new exercise machines in _____________________. I’d like to place an _____________________ for one.
3 Tracy’s Department Store _____________________ an interesting variety of convenience products, don’t you think? And have you seen the wonderful _____________________ in their toy department?
4 Do we still _____________________ office chairs in the warehouse? We have a customer who would like to _____________________ one.
5 I would like my _____________________ gift-wrapped if possible. Oh, and by the way, I’d like to _____________________ some of those nice curtains that are in your catalog.
3 Underline the correct word.
1 Julia demanded a refund / receipt because the book she received was damaged.
2 When I took my purchases to the chain / counter to pay, I couldn’t find my credit card.
3 Shoppers should carefully read the labels / bar codes on the back of the bottle.
4 We put in a large order / gift certificate for the coming season’s greeting cards.
5 Pooja used a coupon / purchase for one of the items she bought.
6 We need to organize this new display / merchandise on the shelves.
7 These items don’t seem to have a price tag / stock so I don’t know the price.
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5 Business trips
D Vocabulary
Key Vocabulary
Read this paragraph about business trips and check your understanding of the words in bold.
Usually a business trip is less stressful if the traveler knows something about the destination before making the journey and has a well-planned itinerary. During periods when there are exhibitions or conferences, all kinds of accommodation(s), from expensive hotels to lower-priced guesthouses, can fill up quickly. When there are not many vacancies, hotel receptionists will not accept bookings unless they get last-minute cancellations. So company representatives traveling on business trips should reserve their hotel rooms ahead of time. Fortunately, most hotels publish brochures, either online or in paper form, advertising the facilities and amenities available. These amenities may include such things as the availability of a gym or swimming pool, and complimentary meals. The hotel may provide courtesy transportation. In case it doesn’t, a traveler should have some local currency available to pay for the taxi fare. Before registering at a hotel, travelers should pay attention to this information if they don’t want to be disappointed.
Vocabulary note
The word exhibit can be a noun or a verb.
We exhibited our new range of DVD players.
The noun refers to an item in an exhibition.
This exhibit is the most valuable in the museum.
TOEIC® TIP
Words like fare and fair might be in answer choices in the exam because they are pronounced in the same way. A fare is the charge paid for transportation, such as a bus or train. A trade fair or show is an exhibition of products or services usually organized by or aimed at the business community.
1 Complete the sentences with the words in italics.
1 The Clive Hotel offers guests a complimentary breakfast and a courtesy bus to the airport. courtesy / complimentary
2 I am going to look for comfortable ________________________ at a small ________________________ within a few blocks of the station. accommodations / guesthouse
3 We can offer cheap and fast ________________________ to your next ________________________. destination / transportation
4 My ________________________ is planned so I can attend several ________________________ in the same region. itinerary / conferences
5 I have ________________________ at a hotel with excellent ________________________. facilities / registered
6 I’m sorry. We are fully ________________________ for next weekend, but we can put your name on a waiting list in case of an unexpected ________________________. vacancy / booked
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2 Underline the word that completes the sentence.
1 Mr. Simms is making a reserve / reservation for those of us going to the conference.
2 The reception / receptionist at the desk in our hotel was very helpful.
3 If we are going to cancel / cancellation our trip, we will need to contact the hotel.
4 The exhibit / exhibition will last one week.
5 What time will register / registration take place at the conference?
3 Match the words with a word that has a similar meaning.
1 amenities ___ a cost
2 brochure ___ b courtesy
3 complimentary ___ c facilities
4 fare ___ d booklet
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Practice test 1
TOEIC® TIP
Look at the answer choices for the missing words in Part 5 and Part 6 to identify whether you need to find the correct vocabulary word, the correct word form, or the correct grammatical structure. Then look at the sentence or paragraph to find the clues that will help you choose the answer.
Example: If the four answer choices are go, goes, is going, and are going, you should be looking for the subject of the verb to identify whether the correct answer choice should be plural or singular. You should look for the adverbs of time to identify whether the correct answer choice should be in the present simple or present continuous.
Listening
Part 1: Photographs
Directions: In this section, you will hear four statements about a photograph. The statements will not be printed on the test. As you listen, select the statement that best describes the photograph. You will hear the statements only once.
1 (A) (B) (C) (D)
2 (A) (B) (C) (D)
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Part 2: Question-Response
Directions: In this section, you will hear a question or statement followed by three responses. They will not be printed on the test. As you listen, select the best response. You will hear the question and statements only once.
3 (A) (B) (C)
4 (A) (B) (C)
5 (A) (B) (C)
6 (A) (B) (C)
7 (A) (B) (C)
8 (A) (B) (C)
Part 3: Conversations
Directions: In this section, you will hear two people having a conversation and will answer questions about what you heard. The conversations will not be printed on the test. Select the response that best answers the question. You will hear the conversation only once.
Questions 9–11 refer to the following conversation.
9 Where does this conversation take place?
(A) At a hotel
(B) In a secretary’s office
(C) In a travel agency
(D) At an airport
10 What will the man do?
(A) Stay on the plane
(B) Change his itinerary
(C) Spend the night in Athens
(D) Catch a night flight to Copenhagen
11 What does the woman offer to do?
(A) Call the airport
(B) Print the schedule
(C) Change the itinerary
(D) Make a hotel reservation
Questions 12–14 refer to the following conversation.
12 Where does this conversation take place?
(A) In an office
(B) At a car factory
(C) In a repair shop
(D) At a rooftop restaurant
13 Where is the man going?
(A) To Paris
(B) On leave
(C) To the building next door
(D) To a different office
14 What does the woman offer to do?
(A) Close the window
(B) Transfer the man’s calls
(C) Photocopy and file his reports
(D) Give him something for his headache
Part 4: Talks
Directions: In this section, you will hear a speaker giving a talk and will answer questions about the talk. The talks will not be printed on the test. Select the response that best answers the question. You will hear the talks only once.
Questions 15–17 refer to the following conversation.
15 Who is speaking?
(A) A representative of the airport
(B) A visitor to the hotel
(C) An IT expert
(D) A hotel employee
16 What does the speaker say about the business lounges?
(A) They sell food and drinks.
(B) They will have shower facilities.
(C) They will make trips more comfortable.
(D) They have telephones.
17 What is the purpose of this announcement?
(A) To tell passengers about changes to the airport
(B) To direct passengers to the business lounges
(C) To sell newspapers and magazines
(D) To tell passengers their flight times
Questions 18–20 refer to the following conversation.
18 Who is speaking?
(A) A dissatisfied employee
(B) A representative from a survey company
(C) A communications expert
(D) An office equipment sales manager
19 What is the speaker comparing?
(A) Workstations and lighting
(B) Shared facilities
(C) Staff duties
(D) Office layouts